Cancellation Policy

At WholecoBuy, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how you can request cancellation of an order placed through our website.

Cancelling Your Order

If you have changed your mind about your purchase, please contact our Customer Support team as soon as possible after placing your order.

We will try to cancel your order before it is processed or dispatched. However, once an order has been processed, packed, or dispatched, it may no longer be possible to cancel it.

If your order has already been dispatched, you may need to receive the order and follow our Refund and Returns Policy to return the item where applicable.

Cancellation Before Dispatch

If you request cancellation before your order has been dispatched, we will make reasonable efforts to stop the order from being shipped.

If the cancellation is successfully completed, any applicable refund will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In this situation, you may have the right to cancel the purchase under applicable UK consumer law. For most online purchases, consumers generally have a 14-day cooling-off period from the day after receiving the goods, subject to applicable exceptions.

If you wish to exercise your cancellation rights after receiving your order, please contact our Customer Support team and follow the return instructions provided.

How to Request a Cancellation

To request cancellation, please contact our Customer Support team as soon as possible.

Please provide:

• Your order number

• The name used when placing the order

• The item or items you wish to cancel

• The reason for cancellation, if applicable

Providing accurate order information will help us process your request more efficiently.

Refunds for Cancelled Orders

If your cancellation is accepted and a refund is due, the refund will normally be made using the original payment method.

For cancellations made under applicable statutory cancellation rights, refunds will be handled in accordance with applicable UK consumer law.

Depending on your bank or payment provider, it may take additional working days for the refund to appear in your account.

Exceptions to Cancellation Rights

Certain products or services may be excluded from statutory cancellation rights or may have specific conditions, where permitted by law.

These may include, for example:

• Personalised or customised products

• Goods made specifically to your requirements

• Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed

• Certain digital content where applicable legal requirements have been met

• Other products or services covered by applicable statutory exceptions

Where an exception applies, we will provide relevant information before or at the time of purchase where required.

Faulty or Incorrect Orders

If you want to cancel an order because you have received a faulty, damaged, or incorrect item, please contact us as soon as possible.

Depending on the circumstances, you may have additional rights under UK consumer law, including rights to a repair, replacement, price reduction, or refund.

Your Statutory Rights

Nothing in this Cancellation Policy affects your statutory rights under UK consumer law.

Where there is a difference between this policy and your legal rights, your statutory rights will apply.

Policy Updates

We may update this Cancellation Policy from time to time to reflect changes to our services, procedures, or applicable legal requirements.

Any updated version will be published on this page.

Contact Us

If you have any questions about cancelling an order, please contact our Customer Support team.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Thank you for shopping with WholecoBuy.