Terms and Conditions

Welcome to WholecoBuy. These Terms and Conditions govern your use of our website, wholecobuy.com, and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

1. About Us

WholecoBuy is an online retail store offering a range of products across multiple categories.

For questions about these Terms and Conditions, your orders, or our services, please contact our Customer Support team through the contact details provided on our website.

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or commercially exploit website content without permission.

• Provide false, inaccurate, or misleading information when placing an order.

• Use our website in a way that could damage, disable, or impair its operation.

We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms and Conditions have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings.

Product images are provided for illustration and may not always represent the exact appearance of the item.

We reserve the right to correct errors, update product information, or make changes to products without prior notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you have placed an order, we will contact you where appropriate and may offer an alternative solution or refund any payment made for the unavailable product.

We reserve the right to limit quantities of products purchased by individual customers where reasonably necessary.

5. Prices

All prices displayed on our website are shown in the applicable currency at checkout.

Prices may change from time to time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing or technical error.

Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted. Your order will be considered accepted when we confirm that the products have been processed for fulfilment or dispatched, subject to these Terms and Conditions.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, pricing errors, product availability issues, or other legitimate reasons.

7. Payment

We accept the payment methods displayed on our website and at checkout.

Payment must be successfully authorised before an order can be processed.

You confirm that you are authorised to use the payment method provided when placing an order.

We do not store complete payment card details on our website where payment processing is handled by a third-party payment provider.

8. Order Cancellation

You may request cancellation of an order as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it is processed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible.

Where applicable, you may have statutory cancellation rights under UK consumer law.

Please refer to our Cancellation Policy and Refund and Returns Policy for further information.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery times are estimates and may vary depending on the delivery destination, courier, product availability, and other circumstances.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, or other unexpected events.

Please ensure that your delivery address and contact information are correct when placing your order.

For more information, please see our Shipping & Delivery Policy.

10. Returns and Refunds

If you are not satisfied with your purchase, you may be able to return the item in accordance with our Refund and Returns Policy.

Certain products may be subject to specific return conditions or statutory exceptions.

Nothing in our returns policy affects your statutory rights under applicable UK consumer law.

11. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or different from the product you ordered, please contact our Customer Support team.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, refund, price reduction, or another appropriate remedy.

Please provide your order number and relevant information about the issue so that we can investigate and assist you.

12. Intellectual Property

Unless otherwise stated, the content available on WholecoBuy, including text, logos, graphics, images, designs, product descriptions, and other materials, is owned by or licensed to WholecoBuy and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful shopping purposes.

You must not reproduce, modify, distribute, publish, or commercially exploit our website content without our prior written permission.

13. User Accounts

If you create an account on our website, you are responsible for keeping your login information confidential.

You should notify us if you believe that your account has been accessed without your permission.

You are responsible for ensuring that information provided to us is accurate and kept up to date.

We reserve the right to suspend or terminate an account where there are reasonable grounds to believe that the account has been used fraudulently, unlawfully, or in breach of these Terms and Conditions.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, delivery services, or other external services.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

15. Website Availability

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

16. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable UK law.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

17. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay is caused by circumstances outside our reasonable control.

Such circumstances may include natural disasters, severe weather, transport disruption, courier delays, technical failures, government action, strikes, or other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact where possible.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

The latest version will be published on this page with the relevant update date.

Your continued use of the website after changes are published means that the updated Terms and Conditions will apply to your future use of the website.

20. Governing Law

These Terms and Conditions are governed by the laws applicable to the relevant UK jurisdiction, subject to your statutory consumer rights.

Where applicable, disputes may be subject to the jurisdiction of the courts of the relevant UK jurisdiction.

21. Statutory Consumer Rights

Nothing in these Terms and Conditions is intended to remove or reduce any legal rights that you may have as a consumer under applicable UK law.

If any provision of these Terms and Conditions conflicts with a mandatory consumer protection right, that legal right will continue to apply.

22. Contact Us

If you have any questions about these Terms and Conditions, your order, or our services, please contact our Customer Support team.

When contacting us about an order, please provide your order number and relevant details so that we can assist you efficiently.

Thank you for choosing WholecoBuy.