Shipping & Delivery Policy

At Wholecobuy, we aim to make your shopping experience simple, reliable, and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders within the United Kingdom.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are normally processed within 1–3 working days, excluding weekends and UK public holidays. During busy periods, sales events, or promotional periods, processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation email containing your shipping information and, where available, tracking details.

Delivery Times

Our estimated delivery time within the UK is:

• Standard Delivery: 2–5 working days after dispatch

• Express Delivery: 1–2 working days after dispatch, where available

  Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier disruptions, severe weather, public holidays, high-demand periods, or circumstances outside our control.

Shipping Charges

Shipping charges may vary depending on the delivery option selected, order value, destination, and availability.

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free delivery promotions. The eligibility requirements for any free delivery offer will be displayed on our website or at checkout.

UK Delivery

We currently offer delivery to addresses within the United Kingdom.

Some remote or restricted areas may have different delivery times or additional delivery charges. Any applicable charges or restrictions will be shown at checkout where possible.

Order Tracking

If tracking is available for your chosen delivery service, tracking information will be provided once your order has been dispatched.

You can use the tracking information provided to check the progress of your delivery directly with the relevant delivery provider.

Please allow some time for tracking information to become active after your order has been dispatched.

Delivery Address

Please make sure that your delivery address and contact details are correct before completing your order.

We cannot be responsible for delays or additional costs caused by an incorrect, incomplete, or incorrectly entered delivery address.

If you notice an error in your delivery information after placing an order, please contact our Customer Support team as soon as possible. We will try to assist you, but we cannot guarantee that the delivery address can be changed once an order has been processed or dispatched.

Missed or Failed Delivery

If you are unavailable when the courier attempts delivery, the courier may leave your parcel in a safe place, with a neighbour, or provide instructions for arranging another delivery attempt, depending on the delivery provider’s procedures.

If your parcel cannot be delivered, please follow the instructions provided by the courier or contact our Customer Support team for assistance.

Delayed Deliveries

Although we work with delivery providers to ensure orders arrive within the estimated timeframe, occasional delays can occur.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can help investigate the status of your delivery.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact our Customer Support team as soon as possible and provide photographs of the packaging and the damaged item where applicable.

If your order appears to have been delivered but you have not received it, please check around your property and with household members or neighbours before contacting us.

If you still cannot locate your parcel, contact us with your order details so we can assist you.

Delivery Restrictions

Certain products may be subject to delivery restrictions or may not be available for delivery to certain locations.

Where restrictions apply, this information will be communicated during the ordering or checkout process where possible.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our services, delivery providers, or applicable requirements.

Any updates will be published on this page.

Contact Us

If you have any questions about shipping or delivery, please contact our Customer Support team.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for shopping with WholecoBuy,